Thursday, November 08, 2007

Coach USA-Suburban Transit, Academy Bus Line (follow-up)

I neglected to mention one other exciting little glitch in our perfect mass-transit system in New Jersey.

The dispatchers in New York are all employees of Coach USA/Suburban. The dispatcher at the 8-A Park and Ride is an employee of Academy.

They have no means of communicating with each other NOR can they communicate with the drivers of each other's motorcoaches. Therefore, if an Academy bus doesn't show up in New York, the dispatchers there have no idea where it is or, indeed, if it's even going to show up (this is for the evening commute back home to New Jersey).

The reverse is true during the morning commute into the city. The Academy dispatcher hasn't got a clue as to the whereabouts of the Coach USA/Suburban buses.

Furthermore, when you have the gall to ask them about it, you get a curt response that's tantamount to "go fuck yourselves."

I will not rest until I have brought these bastards to their knees.

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